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Warranty Instructions
Contact Information
Purchase Information
Confirmation

Step 1 ——After-sales Service Request Statement





Dear Customer

Thank you for ordering Beta+ products and we apologize for any inconvenience might have caused. To better understand the situation, you need to submit the following information for our analysis so that we can provide a solution for you.



NOTE TO END-USERS AND INSTALLERS


  1. Please contact your installer or Beta+'s after-sales team as soon as possible when the battery fails. Please do not handle it yourself to avoid safety problems.


  2. In all cases, this form should be completed by your installer. If you cannot get in touch with your original installer, please contact Beta+'s local after-sales service center first or obtain Beta+'s contact information through our official website and contact us in time.


  3. Once you submit an after-sales service request with supporting documents, you will receive an email containing an after-sales service request code.


  4. Beta+ reserves the right to reject after-sales service in the event of the following four situations: Product failures are not caused by technology and materials; Product is replaced without the prior consent of Beta+; Product doesn't meet warranty conditions; The information you provided is not true and valid.


You must agree before submitting.



Warranty Instructions
Contact Information
Purchase Information
Confirmation

Step 2 ——End-user And Installer Information Confirmation



Customer Type

Date is required.

Contact Information


Full name is required.
Phone number is required.
Please enter country.
Please enter state.
Please enter a valid email address
Please enter your address.
Please enter company name.
Please enter company name.

Warranty Instructions
Contact Information
Purchase Information
Confirmation

Step 3 ——Product Information Confirmation



Please choose a battery type.
Number of system battries is required.
Serial Number is required.

Profuct Installation Information Confirmation


Installation date is required.
Inverter Brand is required.
Purchase date is required.
Inverter Model is required.
Warranty period is required.
Warranty period is required.
Upload proof / Invoice image upload
Proof / Invoice is required.

Note:
1. Each picture is less than 3MB
2. Upload up to 10 pictures




Warranty Instructions
Contact Information
Purchase Information
Confirmation

Step 4 ——Product Fault Information Confirmation



Dear customer, we are pleased to help you to resolve the problem!
Thank you very much for your patience and feedback, we will do our best to improve your use experience！

Please choose a fault of the battery system.
Description is required.

If you have an emergency, you can choose to call +86 18665339792 or send an email to: jacky@a-beta.net

Upload Photos / Videos of system failure.
Proof / Invoice is required.

Note: 1. Each picture is less than 3MB
2. Upload up to 10 pictures
3. Up to 3 videos, each video is less than 100MB.
4. Please upload pictures including system connection, showing cable connection.
Message failed means that the information you have entered has been submitted successfully at least once. If you want to amend it, please renew and Submit again.



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Request Submitted Successfully!

Thank you for submitting your request. We will get back to you shortly.

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